Karen Ferris

Karen is a self-professed service management and organisational change management rebel with a cause.
Acclaimed internationally as an author and speaker, with industry acknowledgement of her reputation as a Thought Leader, she provides both strategic and practical advice and insights to her audiences.
Her ability to share her experience and knowledge ensures that everyone is empowered to make a difference within their organisation.
Karen is the author of four books on organisational change and leadership.In 2014 itSMF Australia bestowed her with the Lifetime Achievement Award for her contribution to the industry.
For the last five years she has been voted one of the top 25 thought leaders in service management by HDI. In 2017 the Business Relationship Management Institute presented her with a Global Excellence Award and in 2018 CMI awarded her the Rebel Award for ‘The person breaking all the rules to make things better for all’